OUR RETURN POLICY
Please ensure that you thoroughly read our return & exchange information prior to purchase. If you have any questions in regards to an order please contact customer service via our Contact form.
We exercise a strict quality control process to ensure our customers receive only the best products and services available. Our hair has been vigorously tested over 4 years, therefore we assure you of its great quality. Due to the nature of the products that we sell that are CUSTOM to order, we have a NO REFUNDS POLICY. No refund can be issued once the transaction is processed. Please make sure to review your order carefully before placing the order. We will also not cancel, or refund orders for not acknowledging our processing time.
No refund or exchange can be made on any custom wigs or Ready Crowns. However, at the discretion of Donna Prescott Beauty Brand LLC, if you believe you received defective merchandise, contact us immediately. Exchanges will ONLY be allowed on Closures, Frontals, or bundles if the length, texture, or size does not match your order. The product should not be altered in any way. We will not conduct any exchange on any product worn or even shampoo. Hair has to be in its original state and show no sign of manipulation. Contact us via our Contact form within 24 hours – 15 business days after receiving your shipment. The customer is responsible for any return shipping cost.
Incorrect billing information and/or shipping information to any address other than the billing address may cause shipping delays, as information will have to be verified.
Please make sure your billing and shipping address is the same when purchasing products with our company because verification WILL be needed. In some cases, we reserve the right to decline any order and issue a refund at our sole discretion. Although rare, this typically happens when we suspect an order may be fraudulent.
Email all inquiries via our Contact form.
Donna Prescott Beauty Brand LLC ships orders using USPS to home addresses ONLY. A flat rate shipping with signature confirmation required upon delivery is currently being used by our company. Processing time varies depending on the product. Please refer to individual products for detail of the exact processing time. Shipping confirmation and tracking information will be available as soon as your order ships. If your product is not in stock, we will advise you immediately. Currently, we do not ship on Sundays or Holidays. Please note that weekends and holidays are not included in business days. Please thoroughly check the address information on your order for the delivery of your package. We will ONLY change shipping addresses once orders are placed if you email us with your First, Last name, email on file, order number, copy of your ID with the correct address. Please note if your package is returned, we will reship at your expense. Donna Prescott Beauty Brand LLC will not be responsible for returned packages due to the inaccurate shipping information. Donna Prescott Beauty Brand LLC will not refund shipping charges on Any orders returned. The customer will be responsible for shipping fees on all returns.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to fill out a credit card authorization form and/or send supporting documentation (copy of your ID) to match the Credit Card used for the transaction before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed.
Please note that once your package is received by USPS we are longer responsible for the delivery of your item(s). Please contact USPS 800-275-8777 right away to initiate a trace on your package and have them start an investigation. We cannot control how long this investigation may take. We will not be responsible to replace or refund lost packages.
**Donna Prescott Beauty Brand LLC reserves the right to change or modify our policy at any time without giving prior notification.